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Privacy Policy

Last Updated: 30/10/2025

Welcome to Ghotul Hostel & Homestay (“we,” “our,” “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website ghotulstays.com, make a booking, or stay at our property. By using our website or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you in the following ways:

a) Information You Provide Directly

When you:

  • Make a booking or reservation
  • Contact us through our website, WhatsApp, email, or phone
  • Check-in at the property

We may collect:

  • Full name, gender, date of birth
  • Contact details (phone number, email address)
  • Government-issued ID (Aadhaar, Passport, Driving License, etc.)
  • Address and nationality
  • Payment information (through secure gateways)
  • Emergency contact details
  • Any special requests or preferences you share

b) Information Collected Automatically

When you visit our website, we may automatically collect:

  • Your IP address, browser type, and device information
  • Pages you visit and time spent on the site
  • Cookies and similar tracking technologies (explained below)

c) CCTV Surveillance

For the safety of guests, staff, and property, CCTV cameras operate in common areas. Video recordings are securely stored and accessed only by authorized personnel. Footage is retained for a limited period and may be shared only if required by law enforcement or local authorities.

d) Payment Information

We use secure, third-party payment gateways such as Razorpay for processing online payments. We do not store sensitive payment details like credit/debit card numbers or UPI IDs. Your financial information is handled directly by the payment service provider under their own privacy and security standards.

2. How We Use Your Information

  • Confirm and manage your bookings
  • Provide check-in, accommodation, and guest support
  • Verify identity and comply with local regulations
  • Process payments and refunds
  • Improve our services, website, and guest experience
  • Send booking confirmations, updates, and important notices
  • Communicate promotions, events, or offers (you can opt out anytime)
  • Maintain safety and security on the premises

3. Legal Basis for Processing

  • To fulfill a booking or contract with you
  • To comply with legal obligations under Indian tourism and police regulations
  • To ensure security and prevent fraud
  • Based on your consent for marketing or optional communications

4. Data Retention

Guest records and ID proofs are stored for the minimum period required by law (generally up to 1 year), after which they are securely deleted or destroyed. CCTV footage is typically retained for up to 30 days, unless required for investigation. Booking records, invoices, and communications may be stored longer for tax or audit purposes.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only with:

  • Authorized staff or management for guest services
  • Government or law enforcement authorities (as required by law)
  • Trusted service providers such as payment gateways, booking platforms, or IT support — bound by confidentiality agreements
  • In emergencies, with your emergency contact or local authorities

6. Communication & Marketing

By providing your contact information, you agree to receive:

  • Booking confirmations and stay-related updates
  • Occasional promotions or event invites from Ghotul

You can opt out of promotional communications anytime by replying “STOP” on WhatsApp or emailing us at ghotulind@gmail.com.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience. Cookies help us understand how visitors use our website and allow us to improve performance. You can control or disable cookies through your browser settings.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or misuse. Access to personal data is restricted to authorized staff members only. While we strive to protect your information, no system is 100% secure, and we cannot guarantee absolute security of your data.

9. Guest Rights

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your data after your stay (where legally permissible)
  • Withdraw consent for marketing communications
  • Ask how your data is being used

To exercise these rights, email us at ghotulind@gmail.com.

10. Links to Third-Party Websites

Our website may contain links to external sites such as booking platforms or social media pages. We are not responsible for the privacy practices or content of these third-party sites. Please review their respective policies before providing personal data.

11. Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect data from minors without parental or guardian consent.

12. International Guests

If you are visiting from outside India, your data will be processed in accordance with Indian data protection laws. By providing your information, you consent to its transfer and processing in India.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page with a new “Last Updated” date.

14. Contact Us

For any privacy-related questions, complaints, or requests, please contact:

📧 Email: ghotulind@gmail.com

📞 Phone: +91 9365737060

🌐 Website: www.ghotulstays.com

📍 Address: Ghotul Hostel & Homestay, Guwahati, Assam, India